Privacy Policy

1. Who We Are

The Energy Collective Ltd ("we", "us", "our") is a UK-based renewable energy support and consultancy company. This privacy policy explains how we collect, use and protect your personal data when you use our website or engage our services.

2. Information We Collect

• Contact details — name, email address, phone number and property address when you submit an enquiry or contact form.
• System information — details about your renewable energy system (manufacturer, model, serial numbers) provided during support cases.
• Communications — emails and messages you send us, which we use to provide support and maintain a case history.
• Technical data — IP address, browser type and usage data collected automatically via cookies (see our Cookie Policy).

3. How We Use Your Information

• To provide technical support, diagnostics and consultancy services.
• To communicate with you about your enquiry, support case or service.
• To coordinate with our partners (SBS, Bambu and authorised installers) for installations and field service.
• To process billing and invoices where applicable.
• To improve our services and website.

4. Legal Basis

We process your personal data under the UK GDPR on the basis of: (a) your consent; (b) the performance of a contract for services you have requested; (c) our legitimate interests in operating our business; and (d) compliance with legal obligations.

5. Data Sharing

We share your data only with our core partners (Special Battery Services and Bambu.AI Ltd) and authorised installer network where necessary to deliver your service. We may also share data with manufacturers for warranty claims, and with our payment and email service providers. We never sell your data.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and for up to 6 years afterwards for accounting and legal compliance purposes. You may request deletion of your data at any time.

7. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and to data portability. To exercise these rights, contact us at desk@theenergycollective.uk.

8. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls and regular security reviews.

9. Contact

If you have any questions about this policy or how we handle your data, email desk@theenergycollective.uk.