Our Services

Technical Expertise, Connected to Trusted Installers

We deliver remote technical support, diagnostics and consultancy directly with our own team — and connect repair, upgrade and installation projects with approved independent installers through the Invictus platform.

What we do directly

Remote technical support, diagnostics, system reviews, administration, warranty assistance and training — delivered by our specialists, charged transparently.

What we facilitate

Repairs, site visits, installations and upgrades. We prepare the job, approved independent installers submit their own pricing, and you choose who does the work.

Through Our Approved Installer Network

Repairs, Installations & Site Work — Facilitated

Repairs & Component Replacement

We diagnose the fault and prepare the job, then put it in front of approved independent installers — you review their offers and choose who carries out the repair.

Fault diagnosis & job preparation
Offers from approved installers
You choose your installer
TEC technical oversight

Site Visits & Engineer Callouts

Physical engineer visits for complex faults, commissioning issues or inspections — arranged through our approved installer network, each submitting their own pricing.

System inspections
Commissioning support
Insurance inspections
Coordinated by our team

Installations, Upgrades & EPS

Battery upgrades, EPS and backup power additions, inverter replacements and new installations — facilitated through the Invictus platform, priced by the installers themselves.

Battery upgrades & expansions
EPS / backup power additions
Inverter & battery replacements
New solar installations

Intelligent Heating Systems

Intelliheat smart electric heating — installed by trained, approved installers through our exclusive manufacturer hosting programme.

Smart radiator installation
Room-by-room MySense control
Trained, approved installers
Renewable integration & scheduling
On every facilitated job, the installer you appoint is the responsible contracting party for that work — you agree payment directly with them, and a flat £100 administration fee covers our job preparation and coordination. See pricing for details.

Delivered By Our Specialists

Direct Technical Services

Technical Support

Remote telephone and video support for fault finding, error interpretation and system guidance — with specialist expertise in GivEnergy systems.

GivEnergy system expertise
Remote configuration guidance
System error interpretation
Manufacturer liaison support

Remote Diagnostics

Using remote monitoring access and diagnostic tools, we can assess your system's performance and identify faults without the cost and delay of a site visit.

Monitoring platform analysis
Performance reporting
Fault identification
Preventive health checks

System Reviews

Comprehensive reviews of existing installations to identify performance issues, inefficiencies or safety concerns.

Performance benchmarking
Optimisation recommendations
Upgrade pathway planning
Independent second opinions

Administration Support

Technical administrative support for installers and businesses including documentation, warranty submissions and manufacturer correspondence.

Warranty registrations
Manufacturer RMA handling
Technical report writing
Customer communication support

Warranty Assistance

We help navigate complex manufacturer warranty processes, ensuring customers receive the support they are entitled to.

Warranty claim preparation
Manufacturer escalation
Evidence gathering
Ongoing case management

Installer Consultancy

Technical guidance and overflow support for renewable energy installers. Augment your team's expertise without increasing permanent headcount.

Pre-installation design review
Technical documentation
Customer escalation support
Certification & compliance guidance

Training & Technical Guidance

Upskilling sessions for installers and support staff covering system operation, common faults and best practices.

GivEnergy system training
Fault-finding techniques
Monitoring platform guidance
Bespoke technical workshops

Manufacturer Lead Hosting

Hosting Manufacturer Leads — Exclusively, Compliantly, End-to-End

We exclusively host leads for manufacturers like Intelliheat: installers complete compliant product training before receiving your enquiries, your leads never enter a general marketplace, and our team arranges the installations from job preparation through to completion.

Exclusive lead hosting
Compliant installer training
Installations arranged by our team
Technical oversight throughout

Are you a manufacturer?

If you'd like your leads hosted exclusively with compliant, trained installers, we'd love to hear about your products.

Get Your Leads Hosted

Need Work Done? Request a Job.

Tell us what you need — we'll prepare the job and bring installer offers back to you to compare.