Terms & Conditions

1. Introduction

These terms govern your use of the website and services provided by The Energy Collective Ltd ("we", "us", "our"). By accessing our website or engaging our services, you agree to these terms.

2. Services

We provide renewable energy technical support, fault diagnostics, system optimisation, consultancy, and — through our partners Special Battery Services and Bambu.AI Ltd — installation, repair and maintenance services. We also supply and install IntelliHeat smart electric heating products as a featured technology partner.

3. The Invictus Platform — Our Role

Through our Invictus platform, we help prepare job opportunities, introduce them to approved installers and coordinate the exchange of information. Important points about this role:

• The installer you appoint is the responsible contracting party for that work.
• We do not process payments for installation work — payment arrangements are made directly between you and your installer.
• We are not an escrow or dispute-resolution service.
• Approval of an installer onto our platform does not guarantee workmanship or project outcomes.
• Where we have a commercial involvement in a project, our role will be made clear.

4. Quotations & Pricing

All quotations are valid for 30 days unless stated otherwise. Prices are subject to VAT where applicable. We reserve the right to revise quotes if site conditions differ from those initially described or if material costs change significantly.

5. Appointments & Cancellations

Site visit appointments must be cancelled at least 24 hours in advance. Cancellations within 24 hours or missed appointments may incur a call-out charge. Remote support sessions are scheduled by mutual agreement.

6. Payment

Invoices are due within 30 days of issue unless otherwise stated. Deposits may be required for installation work and are non-refundable once materials have been ordered. Late payments may incur interest at 4% above the Bank of England base rate.

7. Warranties

Workmanship is guaranteed for 12 months from completion. Equipment warranties are subject to the respective manufacturer's terms. We will assist with warranty claims but are not liable for manufacturer decisions.

8. Liability

Our liability for any single claim is limited to the value of the work carried out or the product supplied, whichever is lower. We are not liable for indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by negligence.

9. Website Use

You may use our website for lawful purposes only. You must not misuse the site, attempt to gain unauthorised access, or introduce malicious code. We may suspend access at our discretion.

10. Intellectual Property

All content on this website is owned by or licensed to The Energy Collective Ltd. Partner logos and product images are used with permission and remain the property of their respective owners.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these terms, email desk@theenergycollective.uk.